Order Fulfillment and Store Policy Allowing 2-5 Days for Processing

Store Policy:

Order Fulfillment: Please allow 2-5 days for order fulfillment, in addition to shipping time. An estimated time of arrival (ETA) will be provided when you check out, based on our use of a third party for printing.

Holiday Orders: We understand the holidays are grand and we want to be a part of your joy. With that said, please allow plenty of time for shipping, as fulfillment and postal services are often slammed during this time of year.

Address Changes: We do not allow address changes after checkout, so please ensure your address is correct before completing your purchase.

Delivery Confirmation: We rely on tracking to confirm delivery to the address you provided. If there is an error, we will use our discretion to determine the next steps.

Custom-Made Items: Attention: This item is custom-made to order, therefore, returns or exchanges cannot be accommodated. Prior to purchasing, please thoroughly review the provided size guide in the item description to ensure accurate sizing. Some items may be marked for ordering one size up for the best fit.

Original Products: All items created in this store are original products from the store owner and artist Matthew Dye. These are not AI-generated. Each piece has been produced using oil paints, acrylic paints, gauche, colored pencil, and other materials, including graphic design software. If interested in purchasing the original piece, use the contact page. This store is operated by one person, and we will try to get back to you as soon as possible. Make sure your email has a clear headline and message along with non-blurry pictures.

DTG Printing Information: When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual - it’s from a fixation agent applied during the printing process, and it’s not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

Wholesale and Services: Contact us about wholesale orders, as well as graphic design and illustration services.

Payment Methods: We accept all major payment methods, including Google, Amazon, and Apple Pay. Full payment is required for fulfillment, and no exceptions can be made.

Privacy Policy: We respect your privacy and will not share, sell, retain, or hassle you with unwanted communications. Any information provided during the purchase process will be used solely for the purpose of fulfilling your order.

Terms of Service: We are committed to providing quality products, ensuring customer satisfaction, and adhering to all applicable laws and regulations.

Updates to Policies: Our policies are subject to updates at the discretion of the owner. Please refer to our website for the most current information.

Thank you for your understanding.