Store Policy

Store Policy

Store Policy

Welcome to Matthew Dye’s art store! Below you'll find all the details you need regarding orders, shipping, returns, and more. Should you have any additional questions, feel free to reach out to us at matthewdyealchemistofdreams@gmail.com.

Order Processing

  • Fulfillment Time: Please allow 2-5 business days for order fulfillment, in addition to standard shipping times. You’ll receive an estimated arrival date at checkout.
  • Holiday Orders: We recommend placing holiday orders well in advance to ensure timely delivery.
  • Address Changes: Once an order is placed, we cannot accommodate address changes. Please double-check your details before completing your purchase.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. Be sure to check your Spam or Junk folder if you don’t see the email in your inbox. If the tracking number isn’t working, contact us at matthewdyealchemistofdreams@gmail.com.

Partial Shipments

Orders may ship in multiple packages. If you receive part of your order, the rest may be on the way. Items on backorder may arrive separately. Please reach out if you have any concerns about incomplete deliveries.

Return and Refund Policy

Custom Orders
All items are custom-made to order. While returns are rare, we now offer a 14-day return window to make sure you're fully satisfied with your purchase.

Before You Order:
Please carefully review the size guide included in the item description—some designs may recommend ordering one size up for the best fit.

Returns:

  • Refund and Refund Policy

    Custom Orders
    Every item is custom-made. That said, we offer a 14-day return window if you're not completely satisfied with your purchase.

    Before You Order:
    Please review the size guide carefully—returns for fit issues will still incur a restocking fee. Some products may recommend sizing up for comfort.

    Returns:

    • Must be initiated within 14 days of delivery

    • Items must be unused, in original condition, and in original packaging

    • Customers are responsible for return shipping

    • A 10% restocking fee will be deducted from your refund

    • Refunds are processed after we receive and inspect the item

    • Please allow up to 30 days for refund processing

    Damaged or Incorrect Orders:
    If your item arrives damaged or incorrect, contact matthewdyealchemistofdreams@gmail.com within 5 days of delivery.
    Include:

    • Photos of the item in its original packaging

    • A brief description of the issue

    We’ll review and make it right.

No Exchanges

We cannot process exchanges at this time. If you receive a defective or damaged product, email us with photos of the issue, and we’ll send a replacement.

DTG Printing Information

If your new shirt or hoodie has a vinegar-like smell or residue, don't worry! It's from a fixation agent used in the printing process to help the ink bond with the fabric. The smell and residue are temporary and will wash out.

Non-Returnable Items

We cannot accept returns for:

  • Wrong size, color, or product type chosen by mistake
  • Orders canceled after 12 hours
  • Items purchased with coupon codes
  • Used or washed items

No Custom Pieces

We do not offer customized pieces at this time. However, if you are interested in purchasing an original artwork, please contact us at matthewdyealchemistofdreams@gmail.com.

Payment Methods

We accept all major payment methods, including Google, Amazon, and Apple Pay. Full payment is required for fulfillment. No orders can be placed via phone or check at this time.

Wholesale & Services

Interested in wholesale orders or custom graphic design and illustration services? Contact us at matthewdyealchemistofdreams@gmail.com for more details.

Privacy Policy

We value your privacy and won’t share, sell, or misuse your information. Any details provided will only be used for order fulfillment.

Policy Updates

Our store policies are subject to change at the owner’s discretion. For the latest updates, please refer to our website.

Thank you for choosing to support Matthew Dye’s art! If you have any questions, please contact us at matthewdyealchemistofdreams@gmail.com.

 

Back to blog